{"id":1258,"date":"2017-10-16T01:55:23","date_gmt":"2017-10-16T05:55:23","guid":{"rendered":"https:\/\/www.evoto.ca\/?page_id=1258"},"modified":"2018-02-07T17:51:33","modified_gmt":"2018-02-07T22:51:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.evoto.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#101010″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/6″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”2\/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|text_align:center|color:%23dd3b30″ use_theme_fonts=”yes”][vc_column_text]\n

Here are the most common questions we get<\/span>
\nIf you still have further question, text, email or call us and we will happily answer them<\/span><\/p>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”60″][vc_row_inner column_margin=”default” top_padding=”1%” bottom_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 1. Do you offer long term car leases on your Tesla cars?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]Unfortunately no. We are a short term car rental business. We don’t offer rentals longer than 1 month<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 2. How far can I go on a single charge?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]On a full charge the Model S gets 400Km & the Model X gets 350Km but we recommend you buffer 50Km as back up at all times.\u00a0<\/span>It is not good for the battery to charge to 100% so please always charge to 85% or 90%. It is also not good to degrade the battery lower than 30%<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 3. Is there a deposit?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]There is a $2,000 or $2,500 security deposit taken on the day of the rental.
\nThis amount is pre-authorized or “frozen”on your credit card\u00a0<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 4. <\/span>Is roadside assistance included?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]Yes. Roadside assistance is included<\/span>
\nHowever, TOWING DUE TO RUNNING OUT OF BATTERY IS NOT COVERED BY ROADSIDE ASSISTANCE<\/span>
\nThere is an extra charge of $300<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 5. <\/span>Can I add a secondary Driver?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]Yes, you can add another Driver free of charge – if they are over 25 years old.
\n<\/span>No one else should drive the car except those who signed \u00a0the rental agreement<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 6. What documents do I need at pickup?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]We just need your credit card for the security deposit. We will however, need to see your Driver’s License photo if you had not previously sent it to our email hello@evoto.ca<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 7. What is the charging policy?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]You must return the car with at least 50km range<\/span>
\nNormally when you charge the car, you should never charge to 100%<\/span>
\nAlways keep a buffer of 50km<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 8. What insurance is included? Can I use my own insurance?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]Insurance is not included. There is a mandatory insurance of $50\/day<\/span>
\nThis is our corporate car rental insurance. Most personal & credit card insurance does not cover luxury electric cars<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 9. How much will it cost me to charge?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]It will cost you ZERO dollars to charge our Tesla<\/span>
\nSupercharging at Tesla Chargers is free. Please note that you will incur ‘idle fees’ if you are still plugged in after the charging is complete. Before you leave the vehicle for a walk, check the time it needs to charge and plan your time so that you return to the car and unplug when it has finished charging.<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQ 10. What is charging etiquette?<\/span><\/h3>\n[\/vc_column_text][vc_column_text]Don’t park the car in a charging spot if you are not charging. Don’t leave the car in a charger after you have fully charged.<\/span>
\nYou will be taking up a valuable parking spot not to mention, you may incur idle fees.<\/span>
\nAfter your rental is over, please don’t park a regular gas car in a charging parking spot or you will be be known forever as a GAS-hole<\/span>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/6″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_image=”361″ bg_position=”center bottom” bg_repeat=”no-repeat” scene_position=”center” text_color=”custom” custom_text_color=”#ffffff” text_align=”left” top_padding=”8%” bottom_padding=”8%” color_overlay=”#000000″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_position=”top” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”30″][vc_column_text]\n

<\/h3>\n

Drive The Future<\/span><\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”10″][nectar_btn size=”medium” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” url=”https:\/\/www.evoto.ca\/en\/booking\/” text=”Rent A Tesla”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#101010″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”2%” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/6″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”2\/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|text_align:center|color:%23dd3b30″ use_theme_fonts=”yes”][vc_column_text] Here are the most common questions we get If you still have further question, text, email or call us and we will happily answer them [\/vc_column_text][divider line_type=”No Line” custom_height=”60″][vc_row_inner column_margin=”default” top_padding=”1%” bottom_padding=”1%” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ column_border_width=”none”…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1258","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/pages\/1258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/comments?post=1258"}],"version-history":[{"count":0,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/pages\/1258\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/media?parent=1258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}