{"id":244,"date":"2017-06-12T19:26:01","date_gmt":"2017-06-12T23:26:01","guid":{"rendered":"http:\/\/www.evoto.ca\/?p=244"},"modified":"2020-01-15T14:28:54","modified_gmt":"2020-01-15T19:28:54","slug":"teslas-apple-effect-and-how-similar-both-companies-customers-are","status":"publish","type":"post","link":"https:\/\/www.evoto.ca\/en\/teslas-apple-effect-and-how-similar-both-companies-customers-are\/","title":{"rendered":"Tesla\u2019s \u2018Apple Effect\u2019 and how similar both companies\u2019 customers are"},"content":{"rendered":"<p id=\"16c8\" class=\"graf graf--p graf-after--h3\"><strong class=\"markup--strong markup--p-strong\">Tesla\u2019s Apple Moment, Apple Effect and the true difference<\/strong><\/p>\n<p id=\"14ac\" class=\"graf graf--p graf-after--p\">There have been many articles comparing Tesla to Apple and going far enough to claim that Tesla\u2019s \u201cApple Moment\u201d will be when they launch the Model 3. Different reporters have made the metaphor citing the long lineups for the Model 3 similar to those lineups for the iPhone. The reporters on CNBC\u2019s Fast Money went as far as to say Tesla was a \u201chype stock\u201d and that it would be wise \u201cto at least take some money off the table\u201d back when Tesla\u2019s stock was at $229 US. You can watch the video here:\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"http:\/\/video.cnbc.com\/gallery\/?video=3000505824\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-href=\"http:\/\/video.cnbc.com\/gallery\/?video=3000505824\">http:\/\/video.cnbc.com\/gallery\/?video=3000505824<\/a><\/p>\n<p id=\"faf3\" class=\"graf graf--p graf-after--p\">However, nothing could be further from the truth. Just because people line up for a product launch &amp; there is great customer anticipation of these products doesn\u2019t make the companies or their stock any similar. People lined up for Adidas\u2019s Yeezy shoes, Snapchat\u2019s Sunglasses, and yes even Supreme\u2019s Brick yet these companies remain quite different<\/p>\n<figure id=\"1b66\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"aspectRatioPlaceholder-fill\"><\/div>\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\" data-image-id=\"1*s06mD--dXS3zLlKKTK3WOg.jpeg\" data-width=\"600\" data-height=\"400\" data-scroll=\"native\"><canvas class=\"progressiveMedia-canvas js-progressiveMedia-canvas\" width=\"75\" height=\"50\"><\/canvas><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image\" src=\"https:\/\/cdn-images-1.medium.com\/max\/800\/1*s06mD--dXS3zLlKKTK3WOg.jpeg\" data-src=\"https:\/\/cdn-images-1.medium.com\/max\/800\/1*s06mD--dXS3zLlKKTK3WOg.jpeg\" \/><\/div>\n<\/div>\n<\/figure>\n<p id=\"9983\" class=\"graf graf--p graf-after--figure\">The truth is Tesla is similar to Apple but not due to its lineups and definitely not due to its stock movements. It is not merely a fleeting \u201cApple Moment\u201d but rather, an eternal \u201cApple Effect\u201d.<\/p>\n<p id=\"a813\" class=\"graf graf--p graf-after--p\">The similarity lies in the\u00a0<em class=\"markup--em markup--p-em\">customer experience\u00a0<\/em>and how the two companies treat their customers. Furthermore, their customers are very similar:<\/p>\n<ul class=\"postList\">\n<li id=\"1438\" class=\"graf graf--li graf-after--p\">Both companies manage and control the whole customer experience throughout the sales cycle. They both don\u2019t rely on dealers or franchises but open their own stores in each territory<\/li>\n<li id=\"7ef5\" class=\"graf graf--li graf-after--li\">Both companies enjoy enormous brand equity where the perception of the brand is matched or surpassed by the reality. They both charge a premium for their brands<\/li>\n<li id=\"950a\" class=\"graf graf--li graf-after--li\">Both companies built a closed ecosystem of products &amp; services which lures customers into it with one gateway product; (the iPhone or the Tesla car)<\/li>\n<li id=\"050f\" class=\"graf graf--li graf-after--li\">The sales cycle from their websites to their stores are top notch. Their after sale experience is second to none with Apple\u2019s Genius Bar &amp; Tesla\u2019s Service Centres. This is enforced throughout the corporate culture engrained into each company<\/li>\n<li id=\"f3f1\" class=\"graf graf--li graf-after--li\">Both companies listen, and quickly adapt to their customers.\u00a0<a class=\"markup--user markup--li-user\" href=\"https:\/\/medium.com\/@ElonMuu\" target=\"_blank\" rel=\"noopener noreferrer\" data-href=\"https:\/\/medium.com\/@ElonMuu\" data-anchor-type=\"2\" data-user-id=\"76caee166b9c\" data-action-value=\"76caee166b9c\" data-action=\"show-user-card\" data-action-type=\"hover\">Elon Musk<\/a>replies and actions Tweet suggestions while Tim Cook replies and considers customer emails<\/li>\n<li id=\"2000\" class=\"graf graf--li graf-after--li\">Most importantly, customers of both these companies do something, few other companies have ever experienced: When there is a defect or default in their products, customers do not complain, bitch or moan. They merely mention the issue with a smile on their face and are happy to get it fixed. They almost feel like its a privilege to have such products, and feel bad for those that haven\u2019t experienced it<\/li>\n<li id=\"9132\" class=\"graf graf--li graf-after--li\">This makes these customers die hard fans or fanatics just like when a person is a lifetime fan of a sports team, they never bad mouth their home team or switch sides to support another. They stick with them through the thick and thin, making all Apple \/ Tesla owners a tribe, a community that feel a strong sense of belonging and are the greatest mouth piece any advertiser can ever buy.<\/li>\n<\/ul>\n<p id=\"8ec7\" class=\"graf graf--p graf-after--li\">This is not to say that Tesla will also have its \u201cApple Moment\u201d. If you define Apple\u2019s \u201cApple Moment\u201d as the time it went from a niche to the mainstream, I would argue the real moment was not when the iPhone was released but rather when Steve Jobs launched iTunes on Windows. This allowed the iPod to be accessible to everyone, not just Mac users. This \u201cMoment\u201d for Tesla will not be when the Model 3 comes out, but rather when (if) Elon Musk opens up the Supercharger Network to all electric car users and sell adaptors that go the other way: From Tesla connectors to those used by the Leaf, Prius, Bolt and all other EVs.<\/p>\n<blockquote id=\"fae2\" class=\"graf graf--blockquote graf--startsWithDoubleQuote graf-after--p\"><p>\u201c<a class=\"markup--anchor markup--blockquote-anchor\" href=\"https:\/\/electrek.co\/2017\/06\/19\/tesla-supercharger-sharing-automakers\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" data-href=\"https:\/\/electrek.co\/2017\/06\/19\/tesla-supercharger-sharing-automakers\/\">Tesla is \u2018actively talking to other automakers\u2019 about opening up its Supercharger network, says CTO JB Straubel<\/a>\u201d<\/p><\/blockquote>\n<p id=\"1695\" class=\"graf graf--p graf-after--blockquote\">This will partially help in making Tesla the world\u2019s most valuable company. You can read more on this in my other article:\u00a0<em class=\"markup--em markup--p-em\">\u201cHow Tesla will become the world\u2019s most valuable company\u201d<\/em><\/p>\n<p id=\"872c\" class=\"graf graf--p graf-after--p\">While the \u201cApple Moment\u201d is a turning point in history, the \u201cApple Effect\u201d is an end result defined by the relentless struggle to master the perfect customer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesla\u2019s Apple Moment, Apple Effect and the true difference There have been many articles comparing Tesla to Apple and going far enough to claim that Tesla\u2019s \u201cApple Moment\u201d will be when they launch the Model 3. Different reporters have made the metaphor citing the long lineups for the Model 3 similar to those lineups for the iPhone. The reporters on CNBC\u2019s Fast Money went as far as to say Tesla was a \u201chype stock\u201d and that it would be wise&#8230;<\/p>\n","protected":false},"author":1,"featured_media":245,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,7],"tags":[74,75,73,70,52,58,71,62,63,53,54,61,76,65,64,68,72,77,46,66,67,69],"class_list":{"0":"post-244","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apple-effect","8":"category-tesla","9":"tag-apple","10":"tag-apple-effect","11":"tag-automobile-manufacturing","12":"tag-california","13":"tag-car","14":"tag-cars","15":"tag-electric-vehicles","16":"tag-elon","17":"tag-elon-musk","18":"tag-ev","19":"tag-evoto","20":"tag-evoto-rentals","21":"tag-ipod","22":"tag-master-plan","23":"tag-model-3","24":"tag-model-3-performance","25":"tag-start-up","26":"tag-steve-jobs","27":"tag-tesla","28":"tag-tesla-model-s","29":"tag-tesla-model-x","30":"tag-tesla-motors"},"_links":{"self":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/posts\/244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/comments?post=244"}],"version-history":[{"count":1,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/posts\/244\/revisions"}],"predecessor-version":[{"id":5925,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/posts\/244\/revisions\/5925"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/media\/245"}],"wp:attachment":[{"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/media?parent=244"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/categories?post=244"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.evoto.ca\/en\/wp-json\/wp\/v2\/tags?post=244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}